Cotton Mellon®

FAQ’s

Sign into your account or enter your order tracking number, click here.

You’ll be able to see order details and shipping information for all your orders. after your order ships, we’ll email you with your tracking information.

Orders are shipped on business days only. business days are monday-friday, excluding Public holidays within India. it usually takes 3 to 5 business days for ground delivery to deliver an order once the item is shipped.

if you have an existing Cotton Mellon account, please log in here to view your order status. please be sure to check other email folders as the email may have been redirected. otherwise, you may write to us at contact@cottonmellon.com and we will be happy to assist you.

Our aim is to get your order shipped as quickly as possible, however, we cannot cancel or change an order once placed as processing begins immediately.

In the case of items damaged during shipment, please immediately write to our customer care department at contact@cottonmellon.com. We will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us.

If your order does not get processed or is canceled, please write to us at contact@cottonmellon.com, and we will be happy to assist you.

Please check our product warranties page here

Currently, We do not ship our products internationally however we can ship anywhere in India to a valid address.
There is a possibility in which an item can become out of stock while an order clears through our system. Please be assured, you will not be charged for this item. you may see an authorization hold or charge on your account, which will drop off in approx. 7 business days, depending on your financial institution.
Only one promotion or coupon code may be applied to an order.
We accept Visa, Mastercard, American express, UPI Wallets and Cotton Mellon gift cards. Only one payment option may be used per transaction in combination with up to one Cotton Mellon gift card.

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For Product Related Queries

Contact@CottonMellon.com

For Brand Related Queries

Care@LuxuryCraftsUniversal.com